Frequently Asked Questions
If you're new to HALO Exams or looking for guidance to a current issue you're encountering. Our FAQ will help you learn more about the system and give answers to some of our most commonly asked questions.
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Have questions? We have answers!
General
Yes, you are able to take exams using a Mac.
You may not take your exam using Safari, you are required to use Google Chrome or Microsoft Edge to take any exams!
You may not take your exam using Safari, you are required to use Google Chrome or Microsoft Edge to take any exams!
No, You are not able to take Exams on any mobile device.
To take a HALO° Exam you must have access to a laptop or a personal computer with a webcam
To take a HALO° Exam you must have access to a laptop or a personal computer with a webcam
HALO° Exams is not accessible through Safari or Firefox.
We recommend that you use Google Chrome or Microsft Edge for the best possible HALO° Exams experience.
We recommend that you use Google Chrome or Microsft Edge for the best possible HALO° Exams experience.
Exams
After completing your Exam, you may notice that your camera is unable to upload any video of your testing environment.
If you are using HALO° Exams from a vessel with unreliable Bandwidth / Internet Connection, this is most likely the issue and waiting for a steady internet connection may be the only option.
Please visit the Support Page if you have any other questions!
If you are using HALO° Exams from a vessel with unreliable Bandwidth / Internet Connection, this is most likely the issue and waiting for a steady internet connection may be the only option.
Please visit the Support Page if you have any other questions!
After failing the 3rd attempt of your Exam, you must pay the specified retake fee that is stated inside of the Exam Description.
To pay this fee, please contact registration@nmi.edu and they will guide you through this process.
Once this fee is paid, your course enrollment progress is reset and you will have access to three additional exam attempts after repeating the course.
To pay this fee, please contact registration@nmi.edu and they will guide you through this process.
Once this fee is paid, your course enrollment progress is reset and you will have access to three additional exam attempts after repeating the course.
If you are experiencing this alert message when originally trying to access HALO° Exams, HALO° Exams may not have access to your Camera and or Microphone.
Navigate to the top right-hand corner of your browser, click on the three dots and inside the dropdown menu go to Settings.
Click on the Security and privacy tab on the left-hand side and scroll to the "permissions" section.
Inside of this section click on Camera and check the box "Sites can ask to use your camera" and make sure you have your camera selected at the top of this page. Now we must do the same with the Microphone tab to be given access to begin your exam.
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Environment Scan
We recommend taking your exams in a neutral area. This may include a kitchen table, living room or any public areas like a library. We understand that test-takers are trying their best to find an area suited to them and encourage empathy from our Auditors.
Assessments / Certificates
Upon exam completion, your exam is submitted to an authorized HALO° Exams auditor.
The auditor is notified about the exam attempt and a review is performed.
This process usually takes about 1-2 hours. You will receive a notification when your exam attempt is approved or disapproved.
The auditor is notified about the exam attempt and a review is performed.
This process usually takes about 1-2 hours. You will receive a notification when your exam attempt is approved or disapproved.
To schedule your final assessment, please contact registration@nmi.edu after your exam has been approved and inform them of the course you have taken. They will then be able to assist you in scheduling your final assessment.
For any questions regarding your certificate of completion, please contact registration@nmi.edu or call 508-992-4025.